Get In Touch

After every eligible purchase, you will receive an email with detailed instructions on how to submit your artwork. Simply take a clear, well-lit image of either the fingerprint or handwritten note you wish to use. There is no need to edit the image; our team will handle that for you. Once you have captured the image, email it to admin@treasuredmarks.net. This process ensures that your unique, personal artwork is accurately and beautifully incorporated into your order.

Each piece takes approximately 7 working days for turnaround.

We take great care to ensure every detail is perfect, so your patience is greatly appreciated.

All pieces are shipped via Australia Post. You can upgrade to express shipping for faster delivery.

For customers in Coffs Harbour, we offer local delivery, which usually occurs after hours. We will send you a text message with an estimated delivery time.

If you need your jewellery sooner than our standard turnaround time, please contact us at admin@treasuredmarks.net.

We’ll do our best to accommodate your request, but additional fees may apply for expedited orders.

Yes, we welcome customisation requests! If you have specific design ideas or want to add unique details, please let us know when placing your order, or contact us directly at admin@treasuredmarks.net.

Due to the personalised nature of our products, we cannot accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 7 days of receiving your item.

At this time, we primarily ship within Australia. If you’re located outside of Australia and are interested in our products, please contact us to discuss international shipping options.

To maintain the beauty of your jewellery, avoid exposure to harsh chemicals, perfumes, and water. Store your piece in a dry, safe place, and use a jewellery polishing cloth to keep it shining.

Yes, we offer digital gift cards that can be emailed to your recipient. Gift cards are a wonderful way to let your loved ones create their own personalised keepsakes.

If you have any further questions, feel free to reach out to us at admin@treasuredmarks.net. We’re here to help!